I presented a voucher for a free night stay but the clerk charged my credit card. Not once but three times. I called for the manger 3 times before I was able to talk to her. Two weeks later my credit card still has not been credited back. I called again this morning, the manager assured me she would issue a credit. I am very disappointed that they would charge my card and multiple times at that. Best Western Corporate looked at my account and vouchers and said all fees are included and there should NOT have been a charge to my credit card.
So happy with the staff, and can't say enough about how accommodating they were when we needed help with a late check in after the football team stayed longer than expected, and then an issue with the thermostat. The hotel itself smelled like a pool, including the room. It was a little difficult to get past, but we were happy that things appeared clean. The location is quite far from downtown hot spots, but Uber was easy to get, and for about $15 each way, we were happy to opt for being driven instead of taking our car. The staff makes this one rank higher than other local properties where we have stayed for games.
I was extremely disappointed in my stay at this hotel! Never again +
I would like to say that my stay at this hotel was pleasant, but that would be a lie! At check in, I was quoted a higher price than I had booked it for. I was given keys to my room that didn't work, only to find out that other guest were already in that room. We were 'upgraded to a suite; which was definitely NOT A SUITE!
My boyfriend and I went to stay for one night, for the A-State football game coming from St. Louis. The check-in time was 3:00 so we planned to arrive on time, however, after our 4 hour drive, the hotel staff informed us that since the football team stayed the night before and did not check out until late, the rooms would not be ready until 4:00pm. There was alos a line of people behind us with the same experience. So we leave and return at 4:30pm, and the room was still not ready, we waited until 5:00pm to get into our room...thin walls, heavy doors, small rooms, can hear every noise from people talking to walking, and we got a knock on our door from housekeeping at 1:00 IN THE MORNING, and they had the wrong room! We will not go back!
Nice clean and comfortable rooms. They have a awesome breakfast scrambled and boiled eggs,omlets, potatoes (with cheese,bacon,onion for toppings)biscuits and gravy, sausage, bacon, waffles, cereal, muffins, Danish, fruit Great coffee and 4 different flavors of juice to choose from! The staff is amazing as well. They go out of their way to accommodate guest and make check in simple and even offer cookies.
Best Western Plus Jonesboro Inn Suites is a US Lodging based in Jonesboro, Arkansas. Best Western Plus Jonesboro Inn Suites is located at 2911 Gilmore Dr, Jonesboro, AR 72401, USA.
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