Good
Way Cool!
Great service. Great prices. Clean environment! 10 out of 10 would recommend!
Big selection for adults. Would be nice of there was more for kids.
I'm giving this a 2 star because of the customer service I received on this particular trip. I went in and bought 2 pairs of sandals. One on clearance one full price. At the end of the transaction a coupon printed up on a brand of shoe I had just purchased (Sketchers) and it would be valid to use the following day. I asked the cashier if it was accepted on previous purchases. She wasn't sure so she asked the manager over their headsets. While I waited I checked the coupon and it said nothing of the sort that you could not use it on previous purchases. The cashier also asked specifically "can they be used on the 97's?" Right then I assumed the manager would know the shoes were on clearance. The manager obviously agreed and the cashier told me "yes you can bring them back tomorrow and use the coupon." I said, "great! Thank you so much!" Of course I kept my receipt and made a special trip back to the store so I could use it. Well, the SAME manager absolutely refused to do the transaction and said they can not return clearance merchandise. She also said that she didn't know why the cashier didn't use a coupon at the time of the initial transaction. I reminded her that it was not valid until today. She told me they usually have extra coupons at the register and said she was sorry. I was very upset having made a special trip after being told specifically that I WILL BE ABLE TO DO A NEW TRANSACTION AND USE MY COUPON. I left the coupon. I almost left without the shoes. I should have been taken care of. The manager made absolutely no sense. Why wouldn't you tell your cashier that she could use the coupon at my time of purchase?! I'm not sure if I want to go back unless something is done about communication issues and customer service.
Shoe Dept Encore is a US Shoe Store based in Jonesboro, Arkansas. Shoe Dept Encore is located at 3000 E Highland Dr #10, Jonesboro, AR 72401, USA.
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